guide de l`hébergement

Transcription

GUIDE DE L’HÉBERGEMENT
ACCOMMODATION / UNTERKUNFT
ALOJAMIENTO / PERNOTTAMENTI
Avignon
2010
AVIGNON
TOURISME
www.avignon-tourisme.com
SOMMAIRE
TABLE OF CONTENTS / INHALT
SOMMARIO / INDICE
1
Office de Tourisme / Tourism office / Fremdenverkehrsamt
Ufficio del turismo / Oficina de Turismo
5
Hôtels
Hotels / Alberghi /Hoteles
29
Locations de vacances
Holiday rentals / Ferienvermietungen / Case in affitto per villegianti
Alquiler para vacaciones
Chambres d’hôtes et meublés de tourisme
Guest rooms and furnished rentals / Fremdenzimmer,
Ferienwohnungen / Guest house e appartementi ammobiliati /
Apartamentos amueblados / Cuartos de huéspedes
45
Campings
Camp sites / Campingplätze / Campeggi /Campings
Centres d’hébergement
Groups accommodation / Gästehäuser /Centri di pernottamento /
Centros de alojamiento
du 1er novembre
au 31 mars
Bon
week-end
à
Avignon
offrez-vous
un week-end
pour 2
à partir de 1301* !
*A titre d’exemple, selon les
prestations choisies :
2 nuits d’hôtels pour le prix d’une,
2 dîners spectacles, 2 entrées au
Palais des papes et au Pont.
Toutes nos offres sur www.bonweekendavignon.com
Guide édité en janvier 2010 à 55 000 exemplaires par Avignon tourisme.
Conception : Saluces, impression : De Rudder
Crédit photos : Avignon tourisme, DR, Campéole, Ile des Papes
Les renseignements et tarifs mentionnés dans ce guide sont donnés
à titre indicatif et ne sont pas contractuels.
ACCUEIL ET INFORMATION DES OFFICES DE TOURISME
ET SYNDICATS D’INITIATIVE
Délivrée par AFNOR Certification – www.marque-nf.com
Cette marque prouve la conformité à la norme NF X 50-730 et au règlement de certification
NF 237.
Elle garantit que la facilité d’approche, l’accueil des visiteurs sur place, par téléphone et par
courrier, l’aménagement des locaux, les informations mises à disposition et consultables, la
disponibilité et la compétence du personnel, la gestion de la satisfaction client sont contrôlés
régulièrement par : AFNOR CERTIFICATION
11, avenue Francis de Préssensé
93571 SAINT-DENIS LA PLAINE CEDEX - France – www.marque-nf.com
Tourism Office Welcome and Information
This label is your proof of compliance with the NF X 50-730 standard and with the NF 237
certification regulations.
This label means a welcoming attitude, visitor information on site, by telephone and by mail,
pleasant premises, available, readable information, and available skilled staff. Client satisfaction is regularly monitored by: AFNOR CERTIFICATION
11, avenue Francis de Préssensé
93571 SAINT-DENIS LA PLAINE CEDEX – France - www.marque-nf.com
Dieses Label bestätigt die Konformität mit der Norm NF X 50-730 und den
Zertifizierungsbestimmungen NF 237.
Es garantiert die regelmäßige Überprüfung der bequemen Zufahrt, des Empfangs der
Besucher vor Ort, per Telefon und Post, der Einrichtung des Empfangsbüros, des zur Verfügung
stehenden Informationsmaterials, der Disponibilität und Kompetenz des Personals sowie
der Auswertung der Kundenzufriedenheit durch die französische Normenbehörde AFNOR
Certification, 11, avenue Francis de Préssensé 93571 SAINT-DENIS LA PLAINE CEDEX– France
– www.marque-nf.com
Questo marchio prova la conformità alla norma NF X 50-730 ed al regolamento di certificazione
NF 237.
Garantisce che la facilità di approccio, l’accoglienza dei clienti sul posto, per telefono e per
posta, la sistemazione dei locali, le informazioni messe a disposizione e consultabili, la disponibilità e la competenza del personale, nonché la gestione della soddisfazione dei clienti
sono controllati regolarmente da : AFNOR CERTIFICATION - 11, avenue Francis de Préssensé
– 93571 SAINT-DENIS LA PLAINE CEDEX – France - www.marque-nf.com
Esta marca certifica la conformidad con la norma NF X 50-730 y con el reglamento de certificación NF 237. Garantiza que la facilidad de acercamiento, la acogida de los clientes sobre el terreno, por teléfono y por correo, el acondicionamiento de los locales, las informaciones puestas
a disposición y consultables así como la competencia profesional del personal y la gestión de
la satisfacción de los clientes son controlados regularmente por: AFNOR CERTIFICATION - 11,
avenue Francis de Préssensé - 93571 SAINT-DENIS LA PLAINE CEDEX - www.marque-nf.com
L’office de tourisme s’engage à tout mettre en œuvre pour garantir la satisfaction de ses clients
en prenant en compte leurs réclamations et suggestions et en réalisant des actions pour améliorer en permanence le niveau de qualité de ses services et celui de la destination.
The tourist Office gets involved
To do its best to guarantee our clients satisfaction considering their claims and suggestions,
in making actions that improve all the time the level of quality of our services and of our
destination.
Das Fremdenverkehrsamt verpflichtet sich,
die Zufriedenheit seiner Kunden, unter Rücksichtnahme der Vorschläge und Reklamationen,
und der permanenten Verbesserung seiner Leistungen, zu gewährleisten.
L’ente di turismo si avvia di
Fare tutto per garantire la soddisfazione dei nostri clienti, in prendendo in conto i loro reclami
e suggestioni, in realizzando azioni per migliorare continuamente il livello di qualità dei nostri
servizi e quello della destinazione.
La oficina de turismo se compromete a poner de su parte para garantizar la satisfacción de
nuestros clientes teniendo en cuenta sus reclamaciones y suregencias, elaborando acciones
para amejorar el nivel de calidad de nuestros servicios y de la destinación.
★★★★
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