1 European Health Insurance Card TC IN TC OUT REFERENCE DG

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INTERVIEWS
NAME
Doctor María Dolores
Martín Escalante
Chris Segaert
Jonathan Olsson
Jeremy Ritchie
Frédéric Destrebecq
British and Italian
tourists in Spain
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European Health Insurance Card
REFERENCE DG COMM –I-057449
Colour bars/ 1000 Hz
Black
Short version EN
Long version EN
Short international version
Long International version
REFERENCE DG COMM – I-057449
b-roll I-057450
TITLE
LANGUAGE
Costa del Sol Hospital, Spain
ES
National Health and Invalidity Insurance Institute, Belgium
Swedish Social Insurance Agency
English patient
European Union of Specialist doctors
NL
SW
EN
FR
EN/IT
ENGLISH SCRIPT REPORT SHORT VERSION
TC
TC VI
LANG
(Description des images : Marbella, Espagne, Costa del Sol, plage, mer,
00:02:00 00:13:00
touristes, hôpital de la Costa del Sol.)
Voix-off :
Like these holidaymakers, every year millions of European citizens travel
throughout Europe. And during their holiday, thousands of people need urgent
medical care. This can be quite a difficult process if you don't have the right
legal documents.
00:02:16 00:13:16
00:02:24 00:13:24
ITW Docteur Maria Dolores Martín Escalante, Costa del Sol Hospital, en
espagnol
« When patients carry a European health insurance card, it makes our work
easier."
(Description des images : Bruxelles, Belgique, présentation par Chris Segaert
de la Carte Européenne d’Assurance Maladie, infographie de la carte de
l’Europe et des autres pays concernés.)
Voix-off : This is the Magic key. The front of the card is identical no matter
which member state issues it. This allows it to be recognized immediately by
healthcare professionals. The European Health Insurance card is valid in the
27 member states as well as in Switzerland, Lichtenstein, Norway and Iceland.
00:02:43 00:13:43
ITW Chris Segaert, National Institute for Health and Invalidity Insurance,
Belgium, en néerlandais
« The European health insurance card was introduced in June 2004. It
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replaced a number of forms, such as E111, E110 and E119 for health
insurance, and E128. It gives access to medical care during a short stay in
another member state.»
00:03:07 00:14:07
(Description des images : Marbella, Espagne, touristes le long de la plage.)
Voix-off : Unfortunately, some European citizens do not yet know that the card
exists.
Micro trottoir : Why should i know about it ? I’ve never seen it, never. Health
insurance card ? No. No i don’t know what it is. No lo so que cosé. I don’t have
it but I have heard about it. You mean the E111 ? For hospital is it ? You can
get it for a short time, i think. We have got it. But it looks different. Yes we have
got that. Yes, we have got them. I just changed it to a new one, because last
year I had to pay like 150 euros to get some antibiotics in Sweden.»
00:03:18 00:14:18
(Description des images : Bruxelles, Belgique, bureau Inami, Chirs Segaert
visite le site Internet de la Carte Européenne d’Assurance Maladie.)
Voix-off : The European Health Insurance card proves that the holder is
properly insured and also how long the cover lasts. It is not a medical card
because it doesn’t contain personal medical data.
00:03:29 00:14:29
00:03:43 00:14:43
ITW Chris Segaert, National Institute for Health and Invalidity Insurance,
Belgium, en néerlandais
« The card does not cover scheduled care. If you travel abroad for medical
treatment or to buy medicines, you'
re not covered by the European health
insurance card. »
(Description des images : Stockholm, Suède, caisse d’assurance maladie,
commande de la carte par internet.)
Voix-off : This is Stockholm in Sweden. Each member states organises the
distribution of the European card on its territory but in some rare exceptions it
can be obtained at the Social Health Insurance agency itself. Here, you can at
least get information about the card and how to obtain it.
00:04:03 00:15:03
00:04:12 00:15:12
ITW Jonathan Olsson, Swedish Social Insurance Agency, en suédois
The European health insurance card is free and easy to order. You can order it
on the Internet, by phone or by text message.»
(Description des images : Stockholm Suède, citoyenne suédoise reçoit sa carte
par la poste, elle prend le train.)
Voix-off. A few days later you receive the card in your letterbox. It’s valid no
matter whether you are travelling as a tourist or on business. It's also useful for
people who are studying abroad for a short period. The card bears the name of
the holder and is therefore personal.
00:04:28 00:15:28
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ITW Jonathan Olsson, Swedish Social Insurance Agency, en suédois
« All family members should carry the card, both adults and children. »
(Description des images : Marbella, Espagne, consultation médicale
patient anglais.)
d’un
Voix-off : Back to Marbella . This English tourist has an injured leg and needs
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medical attention. Fortunately he applied for his European card before leaving
on holiday.
00:04:43 00:15:43
00:04:58 00:15:58
ITW Jeremy Ritchie, English patient, en anglais
« I had an accident during my holidays so I have come to hospital. With my
European card it has not cost me a penny. »
(Description des images : Bruxelles, Belgique, étudiante à une consultation
médicale.)
Voix-off : Reimbursement for medical care varies according to legislation in de
country in which the patient finds himself. Charges are high in some countries.
In Switzerland for example, non-presentation of the card involves the
application of a private tariff which is more expensive and non-reimbursable
00:05:12 00:16:12
00:05:24 00:16:24
ITW Frédéric Destrebecq, European Union of Medical Specialists, en
français
« The card allows good collaboration between member state institutions to
reimburse the care provided to people abroad when they return to their
country.»
(Description des images : Bruxelles, Belgique, étudiante quitte l’hôpital,
panneau des départs à l’aéroport de Bruxelles national)
Voix-off : In short, don't travel to another member state without your European
Health Insurance card. It is free, but it can save you a lot of expense.
00:05:34 00:16:34
END
ENGLISH SCRIPT REPORT LONG VERSION
TC
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LANG
(Description des images : Marbella, Espagne, Costa del Sol, plage, mer,
00:05:45 00:16:45
touristes, hôpital de la Costa del Sol, médecin.)
Voix-off: A beach on Spain's Costa del Sol. Like these holidaymakers, every
year millions of European citizens travel throughout Europe. And during their
holiday, thousands of them need urgent medical care. This can be quite a
complicated process if you don't have the right legal documents. At the public
hospital in Marbella Dr Martín Escalante explains…
00:06:10 00:17:10
00:06:27 00:17:27
ITW Docteur Maria Dolores Martín Escalante, Costa del Sol Hospital
« When patients carry a European health insurance card, it makes our work
easier. We can identify them more easily. Things run more smoothly, which
helps us. I carry the card and use it when I travel in Europe. »
(Description des images : Bruxelles, Belgique, présentation par Chris Segaert
de la Carte Européenne d’Assurance Maladie, infographie de la carte de
l’Europe et des autres pays concernés.)
Voix-off: This is the key. The front of the card is identical, no matter which
member state issues it. This allows it to be recognised immediately by
healthcare professionals. The European Health Insurance card is valid in the
27 EU member states as well as in Switzerland, Liechtenstein, Norway and
Iceland.
3
00:06:46 00:17:46
00:07:05 00:18:05
ITW Chris Segaert, National Institute for Health and Invalidity Insurance,
Belgium,
« The European health insurance card was introduced in June 2004. It
replaced a number of forms, such as E111, E110 and E119 for health
insurance, and E128. It gives access to medical care during a short stay in
another member state. »
(Description des images : Marbella, Espagne, touristes le long de la plage.)
Voix-off : Today, more than 170 million people carry a European Health
Insurance card. But many European citizens still do not know of the existence
of this document which really does simplify medical and administrative
procedures.
00:07:19 00:18:19
ITW Micro trottoir : « Why should i know about it ? I’ve never seen it, never.
Health insurance card ? No. No i don’t know what it is. No lo so que cosé. I
don’t have it but I have heard about it. You mean the E111 ? For hospital is it ?
You can get it for a short time, i think. We have got it. But it looks different. Yes
we have got that. Yes, we have got them. I just changed it to a new one,
because last year I had to pay like 150 euros to get some antibiotics in
Sweden.»
00:07:48 00:18:48
(Description des images : Bruxelles, Belgique, bureau Inami, Chirs Segaert
visite le site Internet de la Carte Européenne d’Assurance Maladie.)
Voix-off : The European Health Insurance card shows that the holder is
properly covered and for how long the cover lasts The personal information
contained on the card is the surname and name of the cardholder, his or her
personal identification number for medical insurance and date of birth.
However, The European Health Insurance card does not provide travel
insurance. It is not a medical card and does not include any personal medical
data.
00:08:13 00:19:13
00:08:41 00:19:41
ITW Chris Segaert, National Institute for Health and Invalidity Insurance,
Belgium, en néerlandais
« Remember that the card gives direct access to a care provider. The care
package covered by the card consists of necessary care, depending on the
nature of the care and the duration of the stay. It definitely does not cover
scheduled care. If you travel abroad for medical treatment or to buy medicines,
you'
re not covered by the European health insurance card.»
(Description des images : Stockholm, Suède, caisse d’assurance maladie,
commande de la carte par internet.)
Voix-off: This is Stockholm in Sweden. Each member state organises the
distribution of the European card on its own territory and it can usually be
obtained at the national social health insurance agency or equivalent institution.
Here, you can at the very least get information about the card and how to
obtain it. In Sweden, as in other member states, there are various ways of
requesting the card: you can do it by Internet for example.
00:09:11 00:20:11
ITW Jonathan Olsson, Swedish Social Insurance Agency, en suédois
The European health insurance card is free and easy to order. On the Internet,
by phone or by text message. You receive it in your letterbox in about one
week. When you use the card, the same conditions apply as for local residents.
You pay the same as they do.»
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00:09:27 00:20:27
(Description des images : Stockholm Suède, citoyenne suédoise reçoit sa carte
par la poste, elle prend le train.)
Voix-off: A few days later, Ingrid does indeed receive the card in her letterbox.
It is valid whether you are traveling for holidays or on business. It is also useful
for people who are studying abroad. Any insured person, (that is to say
anyone who is covered by a legal social security system or by a national health
system in a member state) has the right to have a European Health Insurance
card. It is free, personal and individual.
00:09:58 00:20:58
00:10:05 00:21:05
ITW Jonathan Olsson, Swedish Social Insurance Agency, en suédois
« All family members should carry the card, both adults and children. Since the
card is personal, each individual should have one.»
(Description des images : Marbella,
auscultation d’un patient anglais.)
Espagne,
consultation
médicale,
Voix-off : Back to Marbella. This English tourist’s leg is injured and he needs
medical care. Fortunately Jeremy Ritchie had applied for his European card
before leaving on holiday. And it was a good idea. With it, in Spain, healthcare
is entirely free of charge
00:10:28 00:21:28
00:10:45 00:21:45
ITW Jeremy Ritchie, English patient, en anglais
«« I had an accident during my holidays so I have come to hospital. With my
European card it has not cost me a penny. It’s fantastic»
(Description des images : Bruxelles, Belgique, étudiante demande un certificat
de remplacement par téléphone.)
Voix-off : A stopover in Brussels, Belgium. Julie is a French student taking part
in the Erasmus exchange programme. She has to see a doctor. Unfortunately
she has lost her European Health Insurance card. But that is not really a
problem.
00:10:59 00:21:59
In en français « hello, I'
m sorry but I'
ve lost my health insurance card, would it
be possible to have a replacement document please?».
00:11:07 00:22:07
(Description des images : Bruxelles, Belgique, étudiante reçoit son certificat de
remplacement par fax.)
Voix-off : The temporary certificate replacing the European Health Insurance
card can then be sent by fax or e-mail.
00:11:16 00:22:16
00:11:34 00:22:34
ITW Chris Segaert, National Institute for Health and Invalidity Insurance,
Belgium, en néerlandais
« When you lose or forget your card, in most cases you can simply call your
health institution to request a replacement document. It gives you the same
rights as the European health insurance card. »
(Description des images : Bruxelles, Belgique, étudiante va à une consultation
médicale, prise de sang et de tension.)
Fees for medical care and their reimbursement vary according to the legislation
in the country in which the patient receives the card. It can be particularly
expensive in some countries. In Switzerland for example, not presenting the
card or replacement form to the doctor or hospital can lead to a private tariff
being applied, which is more expensive and non-reimbursable.
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00:11:57 00:22:57
00:12:21 00:23:21
ITW Frédéric Destrebecq, European Union of Medical Specialists
The card allows good collaboration between member state institutions to
reimburse the care given to people abroad when they return to their country. In
the future, we'
ll be entering the electronic age with links to urgent medical
details. This will improve the card'
s operation. »
(Description des images : Bruxelles, Belgique, étudiante quitte l’hôpital,
panneau des départs à l’aéroport de Bruxelles national, Malaga, Espagne,
plans accélérés du centre ville.)
Voix-off: The message could not be clearer. Do not travel to another member
state without your European health insurance card. If you lose it, ask for a
temporary replacement certificate. These documents facilitate access to
medical care. They are free to obtain. But they can save you a lot of expense.
00:12:40 00:23:40
END
B-ROLL
TC IN
DESCRIPTION
(min :sec)
24 :00
ITW Jonathan Olsson
(en suédois)
24 :21
Stockholm
26 :00
Stockholm
28 :13
Stockholm
29 :04
Stockholm
31 :29
Stockholm
32:16
Bruxelles
36 :40
Bruxelles
38 :18
Marbella
40 :02
Marbella
42 :46
Marbella
44 :14
Marbella
SHOOTING INFORMATION
Country/City
Spain, Marbella
Belgium, Brussels
Sweden, Stockholm
CONTENT
Swedish Social Insurance Agency
Letter reception
Card request by the Internet
Entry of the Insurance Agency
Tourist at the station
Cutaways of the city
French student at the hospital
French student at University
Hospital cutaways
English patient at hospital
Cutaways of the beach
Tourists in the beach
Period
20-22/05/08
14 & 16/05/08
15/05/08
CONTACTS
Mostra Communication:
Media Relations Department
Chloé Lahousse
E-mail: [email protected]
Tel: +32 2 537 4400
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