Citi PremierMiles Program Terms and Conditions

Citi PremierMiles Program Terms and Conditions

Citi PremierMiles
Program Terms and Conditions
The following provisions shall apply to the Citi PremierMiles Program. Kindly note that the provisions stated herein form an integral part of the Citibank General Terms and Conditions (“General
Terms and Conditions”) and should be read in addition to the same. Capitalized terms which have not been defined herein shall carry the same meaning as has been ascribed to them in the
General Terms and Conditions. Save as stated hereunder, all remaining provisions of the General Terms and Conditions remain unchanged.
Definitions:
a) “Card” means in addition to the Card(s) stated in the General Terms and Conditions, the Citi PremierMiles Elite and/or Citi PremierMiles Credit Card issued by Citibank to the Cardmember and
includes Basic, Supplementary and Replacement Cards.
b) “Card Account” means in addition to the Card Account(s) stated in the General Terms and Conditions, the Citi PremierMiles Elite and/or the Citi PremierMiles Credit Card Account opened by
Citibank for the purpose of entering all credits and debits received or incurred by the Basic Cardmember and the Supplementary Cardmember, if any, under these Terms and Conditions.
c) “Citi Mile(s)” means the reward points earned by a Cardmember for retail purchases carried out by him using his Citi PremierMiles Elite and/or Citi PremierMiles Credit Card at the earn rate
determined by Citibank from time to time thereby enabling the Cardmember to redeem the same against benefits/ rewards available in terms of the Citi Miles Program.
d) “Citi PremierMiles Program” means the program enabling Cardmembers to use their Citi PremierMiles Elite and/or the Citi PremierMiles Credit Card and redeeming the Citi Miles earned
against rewards/ benefits offered in terms of the Citi Miles Program.
The following terms and conditions are applicable to Citi PremierMiles Elite and the Citi PremierMiles issued pursuant to the Citi PremierMiles Program:
A) GENERAL
1) A Cardmember whose Card Account is valid and in good standing, as determined by Citibank at its sole discretion, is entitled to participate in the Citi PremierMiles Program and earn Citi Miles
which can subsequently be redeemed against rewards/ benefits offered vide the Citi Miles Program (“Citi Miles Program”).
2) Citibank is entitled, at any time and without any prior notice or liability to the Cardmember in any manner whatsoever, to terminate Citi Miles Program and/or cancel and/or vary its benefits
or features, and/or vary, add to or delete any of the terms and conditions outlined herein, and/or withdraw or change the participants of Citi Miles Program, and/or modify or limit the value of
Citi Miles and/or the manner of their redemption even though any of such acts may diminish the value of the Citi Miles already accumulated and the Cardmember shall be bound by such
variations and amendments. The latest provisions in such connection will be available on the Citibank website. It is the Cardmember’s responsibility to ensure that he is apprised of the
provisions and any changes thereof relating to the Card at all times. Citibank’s decision on all matters relating to the Citi Miles Program shall be final and binding on the Cardmember.
3) A Cardmember will be entitled to receiving, on a monthly basis, Citi Miles which will be credited to his Card Account at the rate determined by Citibank for every US Dollar equivalent (earn
rate) charged to his Card Account for retail purchases. Citibank reserves the right, to be exercised at any time and without prior notice to the Cardmember, to change the ratio between a) Citi
Miles to be awarded, and b) the specified amount charged to the Cardmember’s Card. Citibank shall also have the right to determine the maximum number of Citi Miles that can be earned by
a Cardmember as well as the transactions that shall be excluded from earning Citi Miles in accordance with provisions stated in Section J(6) Clause 6.10 of the General Terms and Conditions.
4) Citi Miles shall be calculated on the amount of eligible retail purchases accumulated on a daily basis, rounded down to the nearest Citi Mile. Eligible retail purchases charged by a
Supplementary Cardmember will be aggregated with the retail purchases charged by a Basic Cardmember for the purposes of calculating the amount of Citi Miles earned. The aggregated Citi
Miles will reflect in the Basic Cardmember’s Card Account.
5) Any refunded retail purchases will not be accredited to Citi Miles. Where Citi Miles have been credited to the Cardmember’s Card Account and/or used before the retail purchase is refunded,
Citibank will debit the Card Account for the credited Citi Miles. Citibank shall be entitled to debit such Citi Miles even if such debiting causes the Card Account to have a negative Citi Miles
balance.
6) Subject to the provisions stated herein, each Citi Mile earned will be valid for redemption for a maximum period of three years. Citibank reserves the right to change, at its discretion, the
validity of the Citi Miles earned by the Cardmember at anytime and without providing prior notice to the Cardmember in such respect.
7) The Cardmember may only transfer/ redeem those Citi Miles registered and credited to the Card Account of the Basic Cardmember at the time of making the transfer/ redemption. The books
and the records of Citibank shall be conclusive evidence with respect to the number of Citi Miles registered and credited to the Cardmember’s account.
8) Provided that the Card Account is in good standing as determined by Citibank and that there are sufficient Citi Miles, a Cardmember may select and redeem any one or more of the Citi Miles
rewards, based on the qualifying Citi Miles amount, via such redemption channel as Citibank may from time to time inform the Cardmember. The Cardmember agrees that the use of any
channel will be governed by its applicable terms and conditions. Unless expressly stated herein, Citi Miles are not transferable and not exchangeable for cash or credit. Redemption
instructions with respect to Citi Miles once submitted to Citibank cannot be canceled, revoked or changed by the Cardmember.
9) Citibank shall not, in any way, be liable to the Cardmember or any third party for any goods or services or the quality or performance of such goods or services redeemed from/ supplied by
any partner, service provider, merchant or any third party under/ pursuant to the Citi Miles Program. Cardmembers should seek redress and direct any complaints or comments with respect
to such goods and services to the respective partner, service provider, merchant or third party.
10) The Cardmember hereby authorizes Citibank to disclose information regarding himself and his Card Account(s) to such third parties as Citibank deems necessary for the purposes of the Citi
Miles Program.
B) CITI MILES TRANSFER PROGRAM - REDEMPTION FOR PARTICIPATING AIRLINE FREQUENT FLYER PROGRAM (“FFP”) MILES, HOTEL LOYALTY PROGRAM (“LOYALTY PROGRAM”)
POINTS OR OTHER PARTNER POINTS
1) Citibank will from time to time partner with airlines, hotels and other entities so that the Cardmember can use his Citi Miles to redeem for FFP miles/ Loyalty Program points. The transfer rate
for redemption shall be determined by Citibank and may be revised from time to time at Citibank’s discretion. The Cardmember shall be responsible for checking the applicable transfer rate at
the time of redemption. Citibank may impose an administrative fee at its absolute discretion without notice to the Cardmember for each request to use his Citi Miles to redeem for FFP miles/
Loyalty Program points. The Cardmember can use his Citi Miles to redeem for FFP miles or other Loyalty Program points through entities/ partners intimated by Citibank from time to time.
For the avoidance of doubt, Citibank shall have absolute discretion in choosing participating partners in the Citi Miles Program.
2) The Cardmember agrees that he must also be a member of the FFP/ Loyalty Program before he can transfer his Citi Miles to the said FFP/ Loyalty Program. The Cardmember must also
request to transfer Citi Miles to FFP/ Loyalty Programs at least 1 (one) month prior to the required date by which he wishes to witness the miles/ points in his FFP/ Loyalty Program’s account.
Citibank is not liable to compensate the Cardmember for changes initiated by the participating partner in the FFP miles/ Loyalty points redemption values required for a specific reward
during the process of the transfer or due to unavoidable delays in the transfer from Citibank. The Cardmember further acknowledges and agrees that usage of his Citi Miles to redeem for FFP
miles/ Loyalty points will be subject to such terms and conditions, as may be imposed by Citibank and/or the respective FFP/ Loyalty Program.
3) No cancellation of the transfer request is allowed. Citi Miles cannot be credited back once the transfer from Citibank to the participating FFP/ Loyalty Program is complete.
4) To enable transfer of Citi Miles to FFP/ Loyalty Programs, the Cardmember’s current Citi Miles balance must be at least equal to a) the minimum Citi Miles required to enable the transfer, and
b) total Citi Miles required by the Cardmember to achieve the FFP Miles/ Loyalty Program points equivalent required in value.
5) It is entirely the Cardmember’s responsibility to provide authentic and accurate information with respect to his FFP/ Loyalty Program’s membership number and/or other membership account
details required to successfully transfer the Citi Miles to the respective FFP/ Loyalty Program partner. Citibank will not be liable for any Citi Miles transferred based on inaccurate information
provided by the Cardmember.
6) The selection of participating FFPs/ Loyalty Program and other partners in the Citi Miles Program is at the discretion of Citibank and subject to change without prior notice.
C) CITI MILES CATALOG REDEMPTION
1) Cardmembers will be entitled to redeeming Citi Miles earned against rewards/ benefits available as listed under the Citi Miles Program Catalog (“Catalog”). Any order placed for the
redemption of Citi Miles for any of rewards/ benefits available in terms of the Citi Miles Program is subject to Citibank’s approval, the availability of the reward/ benefit at the time of placing
the redemption order by the Cardmember, as well as, any restrictions applied by the suppliers of the redeemed Citi Miles reward/ benefit. The redemption rate shall be determined by Citibank
from time to time. Citibank may without prior notice to the Cardmember withdraw or substitute any of rewards/ benefits listed in the Catalog for another reward/ benefit of comparable value
or nature. Redemption orders may be placed at www.citibank.ae or any other channel as Citibank may from time to time inform the Cardmember.
2) Citibank shall only be responsible for forwarding the Cardmember’s order for rewards/ benefits to the supplier of reward/ benefit requested by the Cardmember. Citibank is not and shall not
be considered at any time as the supplier of the reward/ benefit available under the Catalog. All reward items/ benefits are made available on a best-effort basis and at the sole discretion of
Citibank. Citibank makes no warranties and assumes no liability or responsibility with respect to the products and services provided the suppliers/ merchants/ partners. The supplier/
merchant’s terms and conditions apply. Citibank shall not be held responsible in any way whatsoever for the quality/ suitability/ fitness of the reward/ benefit or for any damaged, defective or
unsatisfactory reward/ benefit received by the Cardmember at any time.
3) Cash coupons, offered under Citi Miles Program, are not exchangeable, refundable, or redeemable for cash or credit under any circumstances. Such cash coupons are not replaceable in the
event of loss or destruction after being issued and are subject to such terms and conditions as may be prescribed by the issuer of the same.
4) Details of specific rewards are set out in the Catalog which is subject to change from time to time as may be determined by Citibank without prior notice to the Cardmember. All Citi Miles
rewards/ benefits selections are non-returnable/ non-reversible. When deemed necessary by Citibank and/or merchant partners, a similar substitution may be made without advance notice to
the Cardmember.
D) REDEMPTION FOR REBATE
1) The Cardmember may use his Citi Miles to redeem for rebates, which will be given by Citibank in the form of a statement credit on travel related eligible retail purchases. The rebate
redemption rate shall be determined by Citibank from time to time. Travel related retail purchases would include travel expenses such as purchases of airline/ cruise/ rail tickets, hospitality
related accommodation charges, car rental charges, and tours/ travel agency fees charged to the Card Account. For the avoidance of doubt, Citibank is entitled, at its absolute discretion, at
any time and from time to time and without notice and without giving any reason, to take into account or disqualify any travel related retail purchases for which a rebate credit can be given.
2) Redemption requests must be made within 60 days from the date the eligible retail purchases appear on the Cardmember’s subsequent Statement of Account following the request.
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