Un usage du Text Mining : Donner du sens a la connaissance client

Un usage du Text Mining : Donner du sens a la connaissance client

Systèmes d'Information et Management
Volume 14 | Issue 2
Article 5
2009
Un usage du Text Mining : Donner du sens a la
connaissance client
Manu Carricano
EADA Barcelona, [email protected]
Grégoire De Lassence
SAS Academic, [email protected]
Follow this and additional works at: http://aisel.aisnet.org/sim
Recommended Citation
Carricano, Manu and De Lassence, Grégoire (2009) "Un usage du Text Mining : Donner du sens a la connaissance client," Systèmes
d'Information et Management: Vol. 14: Iss. 2, Article 5.
Available at: http://aisel.aisnet.org/sim/vol14/iss2/5
This material is brought to you by the Journals at AIS Electronic Library (AISeL). It has been accepted for inclusion in Systèmes d'Information et
Management by an authorized administrator of AIS Electronic Library (AISeL). For more information, please contact [email protected].
Un usage du Text Mining : donner du sens à la connaissance client
Carricano, Manu;de Lassence, Grégoire
Carricano
De Lassence:Jun
Un2009;
usage 14,
du Text
Mining : Donner
du sens a la connaissance client
Systèmes d'Information
et and
Management;
2; ABI/INFORM
Complete
pg. 85
Published by
AISpermission
Electronic Library
2009owner. Further reproduction prohibited without permission.1
Reproduced
with
of the(AISeL),
copyright
Systèmes d'Information et Management, Vol. 14 [2009], Iss. 2, Art. 5
http://aisel.aisnet.org/sim/vol14/iss2/5
2
Reproduced
with permission of the copyright owner. Further reproduction prohibited without permission.
Carricano and De Lassence: Un usage du Text Mining : Donner du sens a la connaissance client
Published by
AISpermission
Electronic Library
2009owner. Further reproduction prohibited without permission.
3
Reproduced
with
of the(AISeL),
copyright
Systèmes d'Information et Management, Vol. 14 [2009], Iss. 2, Art. 5
http://aisel.aisnet.org/sim/vol14/iss2/5
4
Reproduced
with permission of the copyright owner. Further reproduction prohibited without permission.
Carricano and De Lassence: Un usage du Text Mining : Donner du sens a la connaissance client
Published by
AISpermission
Electronic Library
2009owner. Further reproduction prohibited without permission.
5
Reproduced
with
of the(AISeL),
copyright
Systèmes d'Information et Management, Vol. 14 [2009], Iss. 2, Art. 5
http://aisel.aisnet.org/sim/vol14/iss2/5
6
Reproduced
with permission of the copyright owner. Further reproduction prohibited without permission.
Carricano and De Lassence: Un usage du Text Mining : Donner du sens a la connaissance client
Published by
AISpermission
Electronic Library
2009owner. Further reproduction prohibited without permission.
7
Reproduced
with
of the(AISeL),
copyright
Systèmes d'Information et Management, Vol. 14 [2009], Iss. 2, Art. 5
http://aisel.aisnet.org/sim/vol14/iss2/5
8
Reproduced
with permission of the copyright owner. Further reproduction prohibited without permission.
Carricano and De Lassence: Un usage du Text Mining : Donner du sens a la connaissance client
Published by
AISpermission
Electronic Library
2009owner. Further reproduction prohibited without permission.
9
Reproduced
with
of the(AISeL),
copyright
Systèmes d'Information et Management, Vol. 14 [2009], Iss. 2, Art. 5
http://aisel.aisnet.org/sim/vol14/iss2/5
10
Reproduced
with permission of the copyright owner. Further reproduction prohibited without permission.
Carricano and De Lassence: Un usage du Text Mining : Donner du sens a la connaissance client
Published by
AISpermission
Electronic Library
2009owner. Further reproduction prohibited without permission.
11
Reproduced
with
of the(AISeL),
copyright
Systèmes d'Information et Management, Vol. 14 [2009], Iss. 2, Art. 5
http://aisel.aisnet.org/sim/vol14/iss2/5
12
Reproduced
with permission of the copyright owner. Further reproduction prohibited without permission.
Carricano and De Lassence: Un usage du Text Mining : Donner du sens a la connaissance client
Published by
AISpermission
Electronic Library
2009owner. Further reproduction prohibited without permission.
13
Reproduced
with
of the(AISeL),
copyright
Systèmes d'Information et Management, Vol. 14 [2009], Iss. 2, Art. 5
http://aisel.aisnet.org/sim/vol14/iss2/5
14
Reproduced
with permission of the copyright owner. Further reproduction prohibited without permission.
Carricano and De Lassence: Un usage du Text Mining : Donner du sens a la connaissance client
Published by
AISpermission
Electronic Library
2009owner. Further reproduction prohibited without permission.
15
Reproduced
with
of the(AISeL),
copyright
Systèmes d'Information et Management, Vol. 14 [2009], Iss. 2, Art. 5
http://aisel.aisnet.org/sim/vol14/iss2/5
16
Reproduced
with permission of the copyright owner. Further reproduction prohibited without permission.
Carricano and De Lassence: Un usage du Text Mining : Donner du sens a la connaissance client
Published by
AISpermission
Electronic Library
2009owner. Further reproduction prohibited without permission.
17
Reproduced
with
of the(AISeL),
copyright