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Systèmes d'Information et Management Volume 8 | Issue 4 Article 3 2003 Système documentaire de l'assurance qualité et structure des processus : comparaison de deux cas d'implantation de l'ISO 90001 Blandine Lanoux Université Robert Schumann à Strasbourg, IECS, [email protected] Christophe Lerch Université Louis Pasteur à Schiltigheim, IUT, [email protected] Danièle Bénézech Faculté de Sciences Economiques et de Gestion de Rennes, [email protected] Gilles Lambert Université Robert Schuman à Strasbourg, IECS, [email protected] Follow this and additional works at: http://aisel.aisnet.org/sim Recommended Citation Lanoux, Blandine; Lerch, Christophe; Bénézech, Danièle; and Lambert, Gilles (2003) "Système documentaire de l'assurance qualité et structure des processus : comparaison de deux cas d'implantation de l'ISO 90001," Systèmes d'Information et Management: Vol. 8: Iss. 4, Article 3. Available at: http://aisel.aisnet.org/sim/vol8/iss4/3 This material is brought to you by the Journals at AIS Electronic Library (AISeL). It has been accepted for inclusion in Systèmes d'Information et Management by an authorized administrator of AIS Electronic Library (AISeL). For more information, please contact [email protected]. Système documentaire de l'assurance qualité et structure des ... LANOUX, Blandine;LERCH, Christophe;BÉNÉZECH, Danièle;LAMBERT, Gilles Systèmes d'Information et Management; Dec 2003; 8, 4; ABI/INFORM Lanoux et al.: Système documentaire de l'assurance Complete qualité et structure des proc pg. 61 Publishedwith by AIS ElectronicofLibrary (AISeL),owner. 2003 Further reproduction prohibited without permission.1 Reproduced permission the copyright Systèmes d'Information et Management, Vol. 8 [2003], Iss. 4, Art. 3 http://aisel.aisnet.org/sim/vol8/iss4/3 Reproduced with permission of the copyright owner. Further reproduction prohibited without permission.2 Lanoux et al.: Système documentaire de l'assurance qualité et structure des proc Publishedwith by AIS ElectronicofLibrary (AISeL),owner. 2003 Further reproduction prohibited without permission. 3 Reproduced permission the copyright Systèmes d'Information et Management, Vol. 8 [2003], Iss. 4, Art. 3 http://aisel.aisnet.org/sim/vol8/iss4/3 4 Reproduced with permission of the copyright owner. Further reproduction prohibited without permission. Lanoux et al.: Système documentaire de l'assurance qualité et structure des proc Publishedwith by AIS ElectronicofLibrary (AISeL),owner. 2003 Further reproduction prohibited without permission. 5 Reproduced permission the copyright Systèmes d'Information et Management, Vol. 8 [2003], Iss. 4, Art. 3 http://aisel.aisnet.org/sim/vol8/iss4/3 6 Reproduced with permission of the copyright owner. Further reproduction prohibited without permission. Lanoux et al.: Système documentaire de l'assurance qualité et structure des proc Publishedwith by AIS ElectronicofLibrary (AISeL),owner. 2003 Further reproduction prohibited without permission. Reproduced permission the copyright 7 Systèmes d'Information et Management, Vol. 8 [2003], Iss. 4, Art. 3 http://aisel.aisnet.org/sim/vol8/iss4/3 8 Reproduced with permission of the copyright owner. Further reproduction prohibited without permission. Lanoux et al.: Système documentaire de l'assurance qualité et structure des proc Publishedwith by AIS ElectronicofLibrary (AISeL),owner. 2003 Further reproduction prohibited without permission. 9 Reproduced permission the copyright Systèmes d'Information et Management, Vol. 8 [2003], Iss. 4, Art. 3 http://aisel.aisnet.org/sim/vol8/iss4/3 10 Reproduced with permission of the copyright owner. Further reproduction prohibited without permission. Lanoux et al.: Système documentaire de l'assurance qualité et structure des proc Publishedwith by AIS ElectronicofLibrary (AISeL),owner. 2003 Further reproduction prohibited without permission. 11 Reproduced permission the copyright Systèmes d'Information et Management, Vol. 8 [2003], Iss. 4, Art. 3 http://aisel.aisnet.org/sim/vol8/iss4/3 12 Reproduced with permission of the copyright owner. Further reproduction prohibited without permission. Lanoux et al.: Système documentaire de l'assurance qualité et structure des proc Publishedwith by AIS ElectronicofLibrary (AISeL),owner. 2003 Further reproduction prohibited without permission. 13 Reproduced permission the copyright Systèmes d'Information et Management, Vol. 8 [2003], Iss. 4, Art. 3 http://aisel.aisnet.org/sim/vol8/iss4/3 Reproduced with permission of the copyright owner. Further reproduction prohibited without permission. 14 Lanoux et al.: Système documentaire de l'assurance qualité et structure des proc Publishedwith by AIS ElectronicofLibrary (AISeL),owner. 2003 Further reproduction prohibited without permission. 15 Reproduced permission the copyright Systèmes d'Information et Management, Vol. 8 [2003], Iss. 4, Art. 3 http://aisel.aisnet.org/sim/vol8/iss4/3 16 Reproduced with permission of the copyright owner. Further reproduction prohibited without permission. Lanoux et al.: Système documentaire de l'assurance qualité et structure des proc Publishedwith by AIS ElectronicofLibrary (AISeL),owner. 2003 Further reproduction prohibited without permission. 17 Reproduced permission the copyright Systèmes d'Information et Management, Vol. 8 [2003], Iss. 4, Art. 3 http://aisel.aisnet.org/sim/vol8/iss4/3 18 Reproduced with permission of the copyright owner. Further reproduction prohibited without permission. Lanoux et al.: Système documentaire de l'assurance qualité et structure des proc Publishedwith by AIS ElectronicofLibrary (AISeL),owner. 2003 Further reproduction prohibited without permission. 19 Reproduced permission the copyright Systèmes d'Information et Management, Vol. 8 [2003], Iss. 4, Art. 3 http://aisel.aisnet.org/sim/vol8/iss4/3 20 Reproduced with permission of the copyright owner. Further reproduction prohibited without permission. Lanoux et al.: Système documentaire de l'assurance qualité et structure des proc Publishedwith by AIS ElectronicofLibrary (AISeL),owner. 2003 Further reproduction prohibited without permission.21 Reproduced permission the copyright Systèmes d'Information et Management, Vol. 8 [2003], Iss. 4, Art. 3 http://aisel.aisnet.org/sim/vol8/iss4/3 22 Reproduced with permission of the copyright owner. Further reproduction prohibited without permission. Lanoux et al.: Système documentaire de l'assurance qualité et structure des proc Publishedwith by AIS ElectronicofLibrary (AISeL),owner. 2003 Further reproduction prohibited without permission.23 Reproduced permission the copyright Systèmes d'Information et Management, Vol. 8 [2003], Iss. 4, Art. 3 http://aisel.aisnet.org/sim/vol8/iss4/3 24 Reproduced with permission of the copyright owner. Further reproduction prohibited without permission. Lanoux et al.: Système documentaire de l'assurance qualité et structure des proc Publishedwith by AIS ElectronicofLibrary (AISeL),owner. 2003 Further reproduction prohibited without permission. 25 Reproduced permission the copyright
