CIL 13 - Customer Online

45 rue de Villiers
92526 Neuilly sur Seine Cedex
France
Tél. : +33 (0) 1 57 77 80 00
Fax : +33 (0) 1 57 77 89 68
www.thalesgroup.com or www.thales-avionics.com
Customer Information Letter: CIL13
WARRANTY CLAIM PROCEDURE
In order to facilitate the settlement and payment of your In House Warranty Claims,
would you please, send all your In House Warranty Claim invoices to the following
address:
By Mail:
THALES AEROSPACE -AvionicsAttn: DFG/CG/CF/VA
25 rue Jules Védrines
26027 VALENCE CEDEX
FRANCE
Or
By FAX:
Same address, fax: +33 (0) 4 75 79 88 22
Or
By E-Mail:
[email protected]
Note: A detailed repair report must be joined with each claim.
Air Transport Aircraft and Regional and Business Aircraft
THALES AEROSPACE -Avionics!
$
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Costumer Information Letter: CIL13 page 1
REV. 9 – ATA/AL Février 2005
Warranty Claims: THALES Aerospace Business Group Organization Chart
THALES Aerospace Business Group
THALES AVIONICS
(THAV)
THALES AVIONICS
ELECTRICAL SYSTEMS
(TAES)
THALES AVIONICSINFLIGHT SYSTEMS
LLC
THALES AVIONICS
LCD
THALES AVIONICS
Ltd.
ACSS
(TCAS Equipment)
THALES AVIONICS
Inc.
DIELH Avionik
Systeme
Warranty Claim form should contain:
A.
B.
C.
D.
E.
F.
G.
H.
I.
J.
K.
L.
M.
N.
O.
P.
Q.
THALES Equipment Part number
Equipment description
Equipment serial number
Operating / Flight hours
Flight hours since last inspection (if applicable)
Reason for removal
Aircraft Registration number
Position on Aircraft
Date of removal
Date of manufacture or date of delivery of Aircraft or date of delivery of the
Equipment concerned or, in case of SRU, P/N and S/N of the Equipment from
which the SRU has been removed.
Results of investigation and corrective action performed
THALES part numbers and quantity of Parts used for the maintenance operation
Operator Warranty Claim number
Operator Warranty Claim date
Repair time in hours
Hourly Labor rate contractually agreed or request
Overall cost of the maintenance operation ( Parts and Labor )
For payment (by wire transfer) :
Bank account coordinates
Postal address of concerned Person (postal mail copy
of wire transfer including Warranty Claims number(s))
Costumer Information Letter: CIL13 page 2
REV. 9 – ATA/AL Février 2005
Warranty Claims: INPUT.
By E-Mail:
[email protected]
By Mail:
By Facsimile :
THALES AEROSPACE –AvionicsAttn: DFG /CG/CF/VA
25 rue Jules Védrines
26027 VALENCE CEDEX
France
THALES AEROSPACE –AvionicsAttn: DFG/CG/CF/VA
25 rue Jules Védrines
26027 VALENCE CEDEX
FRANCE
+33 (0) 4 75 79 88 22
original Warranty Claims, teardown/repair reports
In-House Warranty Claim
Administration
for
Air Transport
Aircraft
Valence
Financial Center:
WORLDWIDE
In-House Warranty Claim
INPUT POINT
Toulouse
In-House Warranty Claim
Administration
for
Regional and
Business Aircraft
We are managing LRU (Line Repairable Unit) with NCAGE CODE (NATO Commercial and Government Entity Code):
THALES AEROSPACE -AVIONICS- (THAV):
F9111
For Partners of THALES AEROSPACE –AVIONICS-, refer to Costumer Information Letter: CIL16 available on our
website
(www.thales-avionics.com)
We ARE NOT managing LRU (Line Repairable Unit) with NCAGE CODE (NATO Commercial and Government Entity Code):
THALES AVIONICS ELECTRICAL SYSTEMS (TAES):
F0296
Warranty Claim administrator: THALES AVIONICS ELECTRICAL SYSTEMS: 33 (0)1 34 80 75 95
THALES AVIONICS-INFLIGHT SYSTEMS LLC:
0LWJ2
Warranty Claim administrator: THALES AVIONICS-IFS :[email protected]
F9111: merger of : F0052; F0054; F0057; F0210; F0213; F0216; F0282; F2924; F6163; F6170; F6198; F6306; F8794.
Costumer Information Letter: CIL13 page 3
REV. 9 – ATA/AL Février 2005
Warranty Claims: Administration for Air Transport Aircraft: ATA
In-House Warranty
Claim
Administration :
Air Transport
Aircraft
copy of Warranty Claims,
teardown/repair reports
In-House Warranty
Repair Agreement
(IHWRA)
Labour rate
Denied
Financial Center:
WORLDWIDE
In-House Warranty Claim
INPUT POINT
and
Warranty Claim
Payment
Valence
Toulouse
Reduced
By Facsimile :
THALES AEROSPACE –AvionicsAttn: Warranty Administrator
105 Avenue du Général Eisenhower
BP1147
31037 Toulouse CEDEX 1
France
By Facsimile :
+33 (0) 5 61 19 66 50
CUSTOMER
Attn: Warranty Administrator
Worlwide
+00 123 456 7890
By E-Mail:
[email protected]
From Warranty Administrator:
([email protected])
Dispute?
Misunderstanding?
Any type of data
needed!
Customer :
Warranty administrator,
Warranty accountant.
Costumer Information Letter: CIL13 page 4
REV. 9 – ATA/AL Février 2005
Warranty Claims: Administration for Regional and Business Aircraft: ARA
In-House Warranty
Claim
Administration :
Regional and
Business
Aircraft
Financial Center:
WORLDWIDE
In-House Warranty Claim
INPUT POINT
and
Warranty Claim
Payment
copy of Warranty Claims,
teardown/repair reports
In-House Warranty
Repair Agreement
(IHWRA)
Valence
Labour rate
Toulouse
Denied
Reduced
By Facsimile :
THALES AEROSPACE-AvionicsAttn: Warranty Administrator
105 Avenue du Général Eisenhower
BP1147
31037 Toulouse CEDEX 1
France
By Facsimile :
+33 (0) 5 61 19 66 50
CUSTOMER
Attn: Warranty Administrator
Worlwide
+00 123 456 7890
By E-Mail:
[email protected]
From Warranty Administrator:
([email protected])
Dispute?
Misunderstanding?
Any type of data
needed!
Customer :
Warranty administrator,
Warranty accountant.
Costumer Information Letter: CIL13 page 5
REV. 9 – ATA/AL Février 2005
Warranty Claims: Payment.
In-House Warranty
Claim
Administration
for
Air Transport
Aircraft
In-House Warranty
Claim
Administration
for
Valence
Financial Center:
WORLDWIDE
In-House Warranty Claim
INPUT POINT
and
Warranty Claim
Payment
Toulouse
Regional and
Business
Aircraft
Denied
Reduced
Accepted
Denial fax copy
Reducing fax copy
By mail: Payment
order :
N°F12345678
including :
Debit-note (national regulation)
(amount to be reduced)
Next PAGE : DOCUMENT
Warranty Claim(s) number(s), requested
amount
and for reduced Warranty Claims:
debit note(s) number(s) with amount to
reduce .
5
Wire
transfer
- =
Next PAGE : DOCUMENT
Customer
Costumer Information Letter: CIL13 page 6
Customer bank
REV. 9 – ATA/AL Février 2005
Warranty Claims: Payment.
Pour toute question relative au présent bordereau
veuillez vous adresser au service COMPTABILITÉ
THALES AVIONICS
SERVICES COMPTABLES
25 RUE JULES VEDRINES
26027
VALENCE CEDEX
MR.MICHEL JAVELAS
04 75 79 85 03
Siège Social : Aérodrome de Villacoublay - Z.A. Louis Bréguet
BP 200 - 78141 Vélizy-Villacoublay Cedex - France
Tél. : +33 (0) 1 46 29 70 00 Télécopieur : +33 (0) 1 46 32 85 96
www.thalesgroup.com
DOCUMENT
Téléphone :
NOS REFERENCES
N° COMPTE
F007351
F00600007
VOS REFERENCES
Le 07/01/2003
DATE
en rappelant les références ci-contre
N° RELEVE
Payment order
number
Your Warranty
Claim(s) reference
N° DE FACTURE OU AVOIR
VIRTUAL AIRLINES
Attn : Warranty Accountant
00 Somewhere Street
COUNTRYSIDE
WORLDWIDE
EURO
N°PIECE COMPTABLE
DEBIT
CREDIT
06 / 01 / 2003
WCL CD Z012345
GS 0100139
06 / 01 / 2003
WCL CD Y026547
GS 0100140
06 / 01 / 2003
WCL CD 0012450
GS 0100141
06 / 01 / 2003
WCL CD ZWC012
GS 0100142
06 / 01 / 2003
WCL CD ABCD124
GS 0100143
06 / 01 / 2003
001245
GS 0100144
200.01
06 / 01 / 2003
WCL VTT 0123
GS 0100145
125.36
06 / 01 / 2003
58794422
GS 0100146
06 / 01 / 2003
AV/FRE WCL CD ABCD124
GS 0100155
20.00
06 / 01 / 2003
AV/FRE 001245
GS 0100166
70.00
Debit-note existing on
Warranty Claim
N° 001245
(A fax was sent by warranty
Requested
amount on
Warranty Claim
001245
Warranty Claim
reference
001245 is
reduced of :
DEARS SIRS,
WE ORDER TO OUR BANK,
BANK BANK
TO SETTLE THIS NOTE AMOUNT
NUT BANK,
123 STREET
SOMEWHERE
NBK2546ACCDD1222
YOURS FAITHFULLY.
390.69
45.00
Warranty Claim reference
001245 is paid :
Requested amount :
200.01 EUR
Minus « NOTE DE DEBIT » :
070.00 EUR
Equal to :
130.01 EUR settled by
warranty administration
« NOTE DE
DEBIT »
FOR
INFORMATION
2260.54
10058.00
administration)
DOCUMENT
429.80
429.80
TOTAL
13986.20
EUR
COPY of Wire
transfer order to
your bank
Pour toute question relative au présent bordereau
veuillez vous adresser au service COMPTABILITÉ
For any question relative to the present list
Please address the accounting department:
Siège Social : Aérodrome de Villacoublay - Z.A. Louis Bréguet
BP 200 - 78141 Vélizy-Villacoublay Cedex - France
Tél. : +33 (0) 1 46 29 70 00 Télécopieur : +33 (0) 1 46 32 85 96
www.thalesgroup.com
N O T E
D E
D E B I T
Téléphone :
Telephone :
D E B I T - N O T E
NOS RÉFÉRENCES
OUR REFERENCES
N° COMPTE
Account Number
N° DOCUMENT
DEBIT-NOTE NUMBER
F007351
V/ FACTURE:
YOUR INVOICE :
GS0100155 06/01/2003
06 / 01 / 2003
04 75 79 85 12
en rappelant les références ci-contre
remind opposite references
VIRTUAL AIRLINES
Attn : Warranty Accountant
00 Somewhere Street
COUNTRYSIDE
WORLDWIDE
07/12/2002
AV/FRE 001245
N° CPTE CLIENT :
CUSTOMER ACCOUNT :
POS
THALES AVIONICS
SERVICES COMPTABLES
25 RUE JULES VEDRINES
26027
VALENCE CEDEX
M. JEAN LUC CALLEGARI
A L’ATTENTION DE VOTRE COMPTABILITE CLIENT
FOR THE ATTENTION OF YOUR ACCOUNTING DEPARTMENT
LIBELLE
QUANTITE
MONTANT
EUR
DEBIT-NOTE on INVOICE :
QUANTITY
AMOUNT
EUR
AV/FRE 001245
70.00
1.000
70.00
----------------
MONTANT INSCRIT SUR NOTRE PROCHAIN BORDEREAU DE REGLEMENT:
70.00
AMOUNT IN DEBIT ON OUR NEXT PAYMENT ORDER:
Costumer Information Letter: CIL13 page 7
REV. 9 – ATA/AL Février 2005