Support Utilisateurs Lotus Notes 8

Support Utilisateurs Lotus Notes 8
2 jours
Objectif :
After completing this course, students should be able to:
• Use Help Desk troubleshooting resources.
• Manage user workstations.
• Identify server and database security issues.
• Manage user database issues.
• Troubleshoot mail routing and delivery.
• Troubleshoot IBM Lotus Notes mail issues.
• Troubleshoot replication.
Prerequis :
Cf public.
Public :
This course is for IBM Lotus Domino first-level Help Desk
representatives ready to become first-level Help Desk
representatives.
Evaluation :
L'évaluation est réalsisée à chaud, en fin de formation.
Programme
Introducing Help Desk Troubleshooting Resources
Managing the User's Workstation
Managing Server and Database Security Issues
Managing User Database Issues
Troubleshooting Mail Routing and Delivery
Troubleshooting IBM Lotus Notes Mail Issues
Ce plan est donné à titre indicatif. Il peut être modifié en fonction du niveau et des attentes des participants.
Plume Informatique
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Support Utilisateurs Lotus Notes 8